It is not always clear—
To staff at public places, and even to some people with disabilities—whether an animal accompanying an individual with a psychiatric disability or impairment is performing a psychiatric service or “merely” providing emotional support. Confusion may result in unlawful and discriminatory treatment of people with disabilities.
The key distinction to remember is that a psychiatric service animal is actually trained to perform certain tasks that are directly related to an individual’s psychiatric disability. The dog’s primary role is not to provide emotional support. It is to assist the owner with the accomplishment of vital tasks they otherwise would not be able to perform independently. In addition, a psychiatric service dog must not only respond to an owner’s need for help, the dog must also be trained to recognize the need for help in the first place. A dog must be able to respond and recognize to be a service dog.
By contrast, an emotional support dog is a pet that is not trained to perform specific acts directly related to an individual’s psychiatric disability. Instead, the pet’s owner simply derives a sense of well-being, safety, or calm from the dog’s companionship and physical presence.
The animal companionship of an emotional support dog can have genuine therapeutic benefits for individuals with psychiatric disabilities and less severe mental impairments. But unless the dog is also trained to work—to independently recognize and respond to its owner’s psychiatric disability—the dog does not qualify as a psychiatric service dog and does not receive the protections of the ADA.
For example, people with social phobia might only feel safe enough to leave their home for food or medication if their dog accompanies them. Such a dog would be considered an emotional support animal.
If, however, the same person is prone to dissociative episodes when they leave home, and their dog is trained to recognize and respond to the onset of such an episode by nudging, barking, or removing the individual to a safe location, then the dog would be considered a psychiatric service dog.
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