Refund Policy

American Support Animals states that it stands behind its products and addresses concerns related to returns, refunds and replacements.

Original policy summary

Custom registration certificates and animal ID cards are not returnable or refundable, though incorrect transcription by American Support Animals may be corrected. Unopened and unused products may be eligible for a refund within 30 days of receipt, excluding custom-made registration certificates and ID cards. Contact the team directly to confirm how the policy applies to an order.

ESA documentation

For ESA letters, contact American Support Animals directly with questions about evaluation outcomes and applicable refund terms.